Service360 is discontinued for new contracts and replaced by three new service tiers: UR CARE, UR INSIGHT, and UR PERFORMANCE, to better meet our customers’ needs. We’re opening the door for differentiated support options by introducing three new offerings.

Do you have an active Service360 contract?

Don’t worry; your cobot is covered under the Service360 contract. You do not have to do anything.

Do you want to upgrade to UR PERFORMANCE?

Contact us and find out how to upgrade to UR PERFORMANCE.

What is the difference between Service360 and UR PERFORMANCE?

UR PERFORMANCE includes all the benefits from UR CARE and UR INSIGHT, including personalized support from a Customer Success Manager and the connected services. The UR PERFORMANCE annual Performance Check is an improved, more in-depth, and advanced check of your cobot compared to the remote check included in the Service360 offering. Click here to see the UR PERFORMANCE Annual Cobot Performance report.

The new Service Offerings, UR CARE, UR INSIGHT, and UR PERFORMANCE are available through Universal Robots and its partner network.

Please get in touch with your local distributor if you are interested in learning more about the new Service Offerings.

UR CARE is included in all new cobot purchases to help our customers have a successful onboarding and deployment. Universal Robots is the first to introduce the Customer Success Manager concept to our customers as part of UR CARE. We offer UR INSIGHT and UR PERFORMANCE as an add-on service tier to all cobot purchases.

Read more about the Service Offerings here.