Maximize uptime, extend the life of your cobot, and enhance performance
Universal Robots’ three tiers of Service Offerings, UR CARE, UR INSIGHT, and UR PERFORMANCE, are tailored to your needs.
Get a successful deployment, an easy-to-use support portal, and e-learning to keep your business on track. UR CARE is included with every cobot purchase.
Universal Robots ensures you have sufficient insight from the cobot to drive the right decisions. Achieve understanding by collecting and analyzing data about your cobot.
A Service that will help you to optimize performance of your cobot and build your confidence in a product that just works. Leverage cobot expertise and consultation to optimize configurations and productivity.
Our expertise, your success. Guaranteed.
UR CARE includes the essential resources for a successful deployment and continuous operation. With an ease-of-use support portal, myUR, for repairs, spare parts, software updates, and education and knowledge hubs, you will have all resources at your fingertips for successful onboarding and deployment. Cobot users also receive excellent assistance from a Customer Success Manager for pre-deployment and day-to-day needs.
UR CARE is included with all cobot purchases.
Customer Success Manager
Customer Success Managers are available to answer any questions and offer assistance.
UR Academy e-Learning
Online training modules leverage interactive stimulations to guide you as you learn core concepts, terminology, and programming commands.
Ticket Management via myUR
The myUR Ticket Management system provides an interface to submit, review and track support tickets.
Connect, understand, and evaluate.
Collect and analyze data from your cobot for a greater understanding of ways to save time and increase ROI, then use the data to examine trends and save lost production time.
UR INSIGHT is an insight advanced service add-on to UR CARE with a remote monitoring and alert dashboard, great flexibility, and OEE data insights for proactive approaches leading to better decision-making, improved efficiency, and winning back lost production time.
UR INSIGHT includes everything in UR CARE and introduces the ability to connect the cobot for visibility and analysis of daily activities.
Do you worry about data protection and connectivity? Share this cyber security and data FAQ with your IT department or management on how the myUR Monitoring works and is a safe connectivity like other applications.
MYUR MONITORING DASHBOARD
Track cycle times and cycle counts in real time from a smart device. Monitor multiple robot workcells on one dashboard and access the dashboard from any networked computer.
Receive notification for robot stops, alarms and application specific events while at the office or on the road.
Diagnose production inefficiencies and gain a deeper understanding through exportable/downloadable log reports.
Optimized performance. Expert guidance.
Get insight into the cobot’s performance and technical status. Take advantage of the annual performance check and expert guidance from a UR consultant on areas of concern. Improve performance and get an extended warranty.
UR PERFORMANCE includes everything in UR INSIGHT, adding an annual performance check conducted by an automation expert and the ability to extend your warranty. With UR PERFORMANCE, receive insight into the cobot’s performance and technical status. Take advantage of the annual performance check and expert guidance from a UR consultant while improving performance and benefiting from an extended warranty.
UR PERFORMANCE gives you a high level of personalized expert recommendations based on the annual performance check. Optimize cost control, productivity, and stability, while quickly accessing mapped data and improving cobot uptime.
See an example of an Annual Cobot Performance report here.
Annual Cobot Performance Check
The annual cobot performance report ensures the cobot configuration is setup correctly for the application. Areas of risk, potential wear and possible efficiencies are all highlighted.
Secure the reliability with the high-level personalized expert recommendations on your specific cobot.
Covered Under Warranty
UR PERFORMANCE also gives the option to extend the warranty of the robot up to 36 months. The extended warranty requires the Annual Cobot Performance Check be conducted annually.