Maximize uptime, extend the life of your cobot, and enhance performance
Universal Robots’ core Service Offering, UR CARE, and add-on offerings, UR INSIGHT, and UR PERFORMANCE, are tailored to your needs.
Get a successful deployment, an easy-to-use support portal, and e-learning to keep your business on track. UR CARE is included with every cobot purchase.
Universal Robots ensures you have sufficient insight from the cobot to drive the right decisions. Achieve understanding by collecting and analyzing data about your cobot.
A Service that will help you optimize performance of your cobot. Leverage cobot expertise and consultation to optimize configurations and productivity.
Our expertise, your success. Guaranteed.
UR CARE is included with all cobot purchases. UR’s core Service Offering includes the essential resources needed for a successful deployment and continuous operation of your cobot. With an easy-to-use support portal, myUR, for repairs, spare parts, software updates, and education and knowledge hubs, you will have all resources at your fingertips for a successful onboarding and deployment. Cobot users also receive excellent assistance from a Customer Success Manager for pre-deployment and day-to-day needs.
Customer Success Manager
Customer Success Managers are available to answer any questions and offer assistance.
UR Academy e-Learning
Online training modules leverage interactive stimulations to guide you as you learn core concepts, terminology, and programming commands.
Ticket Management via myUR
The myUR Ticket Management system provides an interface to submit, review and track support tickets.
Connect, understand, and evaluate.
UR INSIGHT is an insight advanced service add-on to UR CARE with a remote monitoring and alert dashboard. Benefit from great flexibility and OEE data insights for proactive approaches, leading to better decision-making, improved efficiency, and winning back lost production time.
UR INSIGHT introduces the ability to connect the cobot for visibility and analysis of daily activities.
Do you worry about data protection and connectivity? Share this cyber security and data FAQ with your IT department or management on how the myUR Monitoring works and is a safe connectivity like other applications.
MYUR MONITORING DASHBOARD
Track cycle times and cycle counts in real time from a smart device. Monitor multiple robot workcells on one dashboard and access the dashboard from any networked computer.
Receive notifications for robot stops, alarms and application specific events while at the office or on the road.
Diagnose production inefficiencies and gain a deeper understanding through exportable/downloadable log reports.
Optimized performance. Expert guidance.
UR PERFORMANCE gives you the tools to improve your solution with an Annual Performance Check conducted by an automation expert and the ability to extend your warranty.
With UR PERFORMANCE, optimize cost control, productivity, and stability, while quickly accessing mapped data and improving cobot uptime.
See an example of an Annual Cobot Performance report here.
Annual Cobot Performance Check
The Annual Cobot Performance report ensures the cobot configuration is setup correctly for the application. Areas of risk, potential wear and possible efficiencies are all highlighted.
Feel secure with reliable, high-level personalized expert recommendations for your specific cobot.
Covered Under Warranty
UR PERFORMANCE also gives the option to extend the warranty of the robot up to 30 months. The extended warranty requires the Annual Cobot Performance Check be conducted annually.