Maximize uptime, extend the life of your cobot, and enhance performance.
Universal Robots’ core Service Offering, UR CARE, and add-on offerings, UR INSIGHT, and UR PERFORMANCE, are tailored to your needs.
Service Offerings
Reactive, preventative and predictive service.
UR CARE
Our expertise, your success. Guaranteed.
UR CARE is included with all cobot purchases. UR’s core Service Offering includes the essential resources needed for a successful deployment and continuous operation of your cobot. With an easy-to-use support portal, myUR, for repairs, spare parts, and software updates, as well as education and knowledge hubs, you will have all resources at your fingertips for a successful onboarding and deployment. Cobot users also receive excellent assistance from a Customer Success Manager for pre-deployment and day-to-day needs.
Customer Success Program*
Customer Success Managers offer personalized support to ensure you experience a successful deployment and continuous optimization of your cobot.
UR Academy e-Learning
Online training modules leverage interactive stimulations to guide you as you learn core concepts, terminology, and programming commands.
Ticket Management via myUR
The myUR portal provides operators with an easy way to submit, review and track support tickets.
*The Customer Success Program is available today in North America, Germany and Spain, but will expand to other countries in Europe and Asia in the coming months.
Add-on options:
Connect, understand, and evaluate.
UR INSIGHT is an insight advanced service add-on to UR CARE with a remote monitoring and alert dashboard. Benefit from great flexibility and OEE data insights for proactive approaches, leading to better decision-making, improved efficiency, and winning back lost production time.
UR INSIGHT introduces the ability to connect the cobot for visibility and analysis of daily activities.
Do you worry about data protection and connectivity? Share this cyber security and data FAQ with your IT department or management on how the myUR Monitoring works and is a safe connectivity like other applications.
Featuring
myUR Monitoring dashboard
Track cycle times and cycle counts in real time from a smart device. Monitor multiple robot workcells on one dashboard and access the dashboard from any networked computer.
Notifications
Receive notifications for robot stops, alarms and application specific events while at the office or on the road.
Log report
Diagnose production inefficiencies and gain a deeper understanding through exportable/downloadable log reports.
Still have questions?
We've prepared a list of frequently asked questions about our Service Offerings and other UR products on our FAQs page.