Frequently asked questions

What is the UR Series?
The UR Series is a family of high performance collaborative industrial robots developed by Universal Robots and brought to market in 2022 with the release of the UR20. Currently It includes the UR8 Long, UR15, UR18, UR20 and UR30.

What are the key specifications of the UR Series robots?
The UR Series family of collaborative robots offers three different payload and reach options including heavy payload and long reach versions. Each model has a specified payload in both standard and top down only configurations.

Standard configurations

• UR8 Long: 8 kg (17.6 lbs) in at 1750 mm (68.9 in) reach
• UR15: 15 kg (33.06 lbs) in at 1300 mm (51.18 in) reach
• UR18: 18 kg (39.7 lbs) in 950 mm (37.4 in) reach
• UR20: 20 kg (44.09 lbs) at 1750 mm (68.9 in) reach
• UR30: 30 kg (66.13 lbs) at 1300 mm (51.18 in) reach

Top down only configurations

• UR8 Long: 10 kg (22 lbs) at 1750 mm (68.9 in) reach
• UR15: 17.5 kg (38.58 lbs) in at 1300 mm (51.18 in) reach
• UR18: 18 kg (39.7 lbs) in 950 mm (37.4 in) reach
• UR20: 25 kg (55.1 lbs) at 1750 mm (68.9 in) reach
• UR30: 35 kg (77.1 lbs) at 1300 mm (51.18 in) reach

*Please consult the payload curves for information on payload and reach with different center of gravity offsets.

What makes the UR Series higher performance?
The UR Series of robots is built on an advanced joint architecture that allows the robots to lift heavier payloads across longer distances at higher speeds. Tapered tubing, a configurable light ring and updated joint housing and sealings are also found on the UR Series.

Are UR Series robots TÜV certified?
Yes, the UR Series are certified EN ISO 13849-1, Cat. 3 PLd and ISO 10218-1 by TÜV Nord.

Are UR Series robots UL1740 certified?
Yes. The UR Series of robots is UL1740 certified meeting the guidelines set forth by the American National Standards Institute.

Are UR Series robots cleanroom certified?
We are currently undergoing third party certification testing and can provide our own internal test results as desired.

Are UR Series robots IP certified?
Yes, the UR Series robots meet the IP65 standard set forth by the International Electrical Commission as defined in IEC 60529 or the European Committee for Electrotechnical Standardization EN 60529.

Are there variants of UR Series for OEM applications?
Yes. We offer an OEM variant that features a control box that is purpose-built for easy integration with other machinery or cabinets.

Where can I learn more about the technical specifications of the UR Series?
We collected all technical specifications in the collective data sheet or within each model’s data sheet.

What are the key specifications of tool flange of the UR Series robots?

UR20 and UR30: EN ISO-9409-1-80-6-M8
UR15, UR8 Long and UR18: ISO 9409-1-50-4-M6

Are the UR Series robots as safe as the e-Series?

UR robots are Power and Force Limited (PFL) robots which are often called "collaborative robots" or “cobots”. PFL robots are industrial robots with added safety functions to enable the development of safe applications. But only the application of a robot can be judged to be safe or unsafe. A PFL robot can be used in applications where the robot, end-effector or workpiece is allowed to contact a person – but these applications require limiting clamping situation and limiting the energy transfer to the person to protect them from injury. UR PFL robots provide a suite of safety functions to limit both motion and the energy transfer. A risk assessment is required for all robot applications – collaborative and non-collaborative. The risk assessment determines what safeguarding and what safety functions are needed. The integration is required to comply to ISO 10218-2 for both collaborative and non-collaborative applications.

Will the 3PE teach pendant (TP) be used on the arms in the UR Series?
Yes. A 3PE TP will be delivered as standard TP in the next revision of the robot safety standards (ISO 10218).

What is the difference between the 3PE TP and the standard teach pendant?
First, a 3PE TP will be required in the next revision of the robot safety standards (ISO 10218). We at UR think that a 3PE is a necessity when working with heavy payload, long reach collaborative robots (as the UR Series ones), the 3PE TP ensures optimal safety, when working closely to the robot.

What is the e-Series?
The e-Series is a family of four collaborative, industrial robots developed by Universal Robots and brought to market in 2018. It includes the UR3e, UR7e, UR12e and the UR16e.

What are the key specifications of the e-Series robots?
What are the key specifications of the e-Series robots?

The e-Series family of collaborative robots offers four different payload and reach options:

• UR3e: 3 kg (6.6 lbs) at 500 mm (19.7 in) reach
• UR7e: 7.5 kg (15.43 lbs) at 850mm (33.5 in) reach
• UR12e: 12.5 kg (27.55 lbs) at 1300 mm (51.2 in) reach
• UR16e: 16 kg (35.3 lbs) at 900 mm (35.4 in) reach

Are there variants of e-Series for OEM applications?
Yes. We offer an OEM variant that features a control box that is purpose-built for easy integration with other machinery or cabinets.

Where can I learn more about the technical specifications of the e-Series?
Technical specifications can be found in the collective datasheet or within each model’s data sheet.

What applications will the e-Series support me in?
Although Universal Robots lists common applications and provides an overview of each we encourage our customers to utilize our robots wherever they see benefits. Our robots are commonly deployed for:

• Assembly
• Dispensing
• Finishing
• Material handling
• Material removal
• Machine tending
• Palletizing
• Quality Inspection
• Welding

What teach pendant (TP) is used in the e-Series?
The e-Series standard offering comes with the e-Series standard teach pendant. There is an option to purchase a 3PE (3-Position Enabling) teach pendant which seamlessly integrates into the e-Series experience for those applications or environment(s) where this is a requirement. It is available as an option with the purchase of a new e-Series system or as a separate accessory via UR+. You can find more information about this product here.

What is the difference between the 3PE Teach Pendant, and the standard teach pendant?
A 3-Position Enabling Device (3PE) is a protective device that is widely used with industrial robots. Compared with the standard teach pendant, the 3PE teach pendant has this mechanical safety device built in, which eliminates the need for purchasing an external 3PE handheld switch.

What is the benefit of using a 3PE Teach Pendant?
Please note, there is a revision to the ISO 10218 safety standard expected in 2025 that will require a 3PE TP for all applications. The benefit of using a 3PE TP is the 3-position safety enabling switch is built right into the pendant and integrated with software. The alternative is purchasing an external 3-position safety switch.

Can I upgrade my e-Series cobot with a 3PE TP at a later stage?
Yes, you can. The 3PE Teach Pendant is available as a spare part/UR+ accessory and is compatible with all e-Series robots. If you want to use a 3PE TP with your e-Series robot, please ensure you have the latest version of the Polyscope OS installed.

What type of software do UR Robots use?
UR robots run on a software called PolyScope. PolyScope is a user-friendly graphical interface that removes much of the complexity of programming through easily configurable commands. PolyScope also supports more complex usage for advanced users such as scripting and various integration and protocol support.

What is the difference between PolyScope and PolyScope X?
PolyScope X is a re-platforming of PolyScope to support enhanced cyber security requirements as well as advanced functionality. While botht the UR Series and e-Series can run on either PolyScope or PolyScope X, PolyScope X is the most current and preferred OS.

Do I have to pay for the software?
PolyScope and PolyScope X are both included in the cost of the robot, however we do have some software packages that require an additional purchase and license to use.

Does the UR Series support both PolyScope and PolyScope X?
Yes, the UR Series supports both PolyScope 5 and PolyScope X.

How much does a UR robot cost?
Your local distributor will be able to advise you on price.

Do I have to purchase the robot or is leasing also an option?
Yes, it is! Universal Robots has partnered with DLL a fully owned subsidiary of Rabobank, to offer asset financing solutions in partnership with equipment manufacturers and distributors around the world. Please reach out to your trusted UR distributor to learn more. Our leasing service is optional and you are welcome to engage with another institution such as your local bank.

Can I reconfigure or reprogram my UR cobot to switch between different tasks easily? Can I save and re-use previous programs?
Yes. All cobots from Universal Robots are versatile and re-deployable, allowing for a manageable installation and subsequent re-installation elsewhere in your facilities. This is primarily due to their light weight, standard 100-240 VAC connection, and small footprint. After a robot has been installed in a work cell, it is common to make small adjustments to the program during a part changeover. Certain types of applications like machine loading and welding are an especially good fit for production that requires frequent changeovers. Moving the robot between two work cells is also possible if each cell has been set up to work with the robot.

If I have other cobots already in use in a production facility, can I integrate a new Universal Robots’ cobot without changing the existing layouts/process flows?
Yes, Universal Robots’ cobots can often be integrated without changing existing floor plans, layouts, or process flows. However, keep in mind that with minimal floor space, changes to layout and/or process flows may be required to optimize deployment for maximum throughput.

Does UR offer installation support?
Universal Robots does not offer installation support directly, but we are ready to connect you to a Certified System Integrator (CSIs). Reach out to a UR expert and we'll support you in finnding the one for your application in your region.

What end-effectors and other accessories can I use with UR cobots?
Many! Universal Robots has the industry’s largest offer of products to be used with our cobots: we call it UR+. UR+ gives users access to a collection of peripherals (such as end-effectors and safety sensors), as well as application kits which have been tested by UR and are designed to enable your deployment success.

Can I purchase a complete solution that leverages a UR cobot?
Yes, you can. Universal Robot has multiple partners who develop turnkey, semi-customized and customized solution that integrate our collaborative robots. These partners are experts in their filed of action and provide solution for a plethora of applications. Reach out to a UR expert or go through the Automation Guide to find the best partner to support you.

How can I receive service and support in my region?
Universal Robots has worldwide service and support coverage in collaboration with its distributors. There are several ways to get support:

• Visit our customer portal myUR to raise a ticket
• Call our 24/7 Tech Support
• Contact your local UR distributor

How long will it take to receive an answer once I have submitted a ticket on myUR?
We will always try to get back to you as soon as possible. However, response times for service tickets depend on your UR Care Service Plan. With a UR Care Service Plan, you benefit from 24/7 prioritized support for myUR tickets and a closed-loop resolution process for faster issue handling.

What is the process for shipping my robot to a Service & Repair Center?
If remote support solutions are not available or possible, we will offer to take the robot into one of our Service & Repair Centers. After you have raised a ticket in myUR, you will receive instructions on where and how to ship your robot.

Where are the UR Service & Repair Centers located?
We have Service & Repair Centers located in Denmark, the USA, China, India, Mexico and Japan.

Can I replace a joint only?
Yes, it is possible to only replace a joint. Raise a ticket in myUR to get started.

How can I request a repair?
A repair can be requested by raising a ticket in myUR or reaching out to your local UR distributor.

A quotation for the repair will be provided by your local UR distributor. Once this quote has been approved you will receive a return note and instructions for how to return the part to the local UR distributor or Universal Robots.

It’s important to only return the exact parts that have been agreed with Universal Robots and your local UR distributor.

What lead times can I expect on a repair?
For joints, teach pendants and controller boxes we aim to expedite the servicing within five (5) workdays. For robot arms and complete robots repair time may vary, you are always welcome to reach out to us in myUR to hear more about the current state of repair lead times.

How can I make a claim?
Follow the same process as requesting a repair; raising a ticket in myUR or reaching out to your local UR distributor.

You will receive instructions on how this will be handled by the local UR distributor or Universal Robots.

It’s important to only return the exact parts that have been agreed with Universal Robots and your local UR distributor.

How do I know which part(s) to return?
Universal Robots will, along with your local UR distributor, determine which parts are necessary to return.

Which part can be found on the return note delivered by Universal Robots. It’s important to only return the parts stated on the return note.

Which parts can be serviced?
Joints, teach pendants, controller boxes, robot arms and complete robots. Other parts can be bought as spare parts.

Will I get a service report?
Yes, a thorough service report will be created for all service repairs.

Who is my local distributor?
Your distributor is the company who sold you the robot. If you do not know who sold you the robot, all local UR distributors can be found here. You are also welcome to reach out to us on myUR.

What is myUR?
myUR is our digital customer portal where users can experience all interactions in one place. Raise a support ticket, read a support article or watch how-to videos. If you do not already have an account, register here today.

Who can sign up to myUR?
All users and customers of UR can sign up to myUR.

How long does it take to sign up for myUR?
The initial sign-up process will only take a few minutes. Once you sign up, you have immediate access to the support cases you create. To access other myUR features, you need to verify your account. This process serves the security of your individual login, and it can take a few days.

How do I register my cobot in myUR?
To register your cobot, login to myUR, click 'Robots' in the menu and then the 'Register new robot' button. If it's your first login, you may need to verify your account before you can register a robot.

What benefit do I get my connecting my UR cobot?
By connecting your cobot, you will be able to automatically backup your robot data and programs and be able to recover from stoppages as fast as possible with a suite of tools.

Depending on your need, we offer both basic and advanced connectivity. Raise a ticket in myUR to get started.

I want to connect the cobot. Do you have information about cyber security for my IT department?
To find more information about cyber security, please see our Cyber Security and Data FAQ document. You can give the document directly to your IT department which includes all the information needed to know about information security, what ports to open, etc.

What happens if I don’t register (in myUR)?
If you do not register in myUR, you can continue to use your cobot as you normally would. However, by registering for myUR, you gain access to support and set up help, and receive communication about product offerings, recalls or future product development.

Do you collect or sell data about my application?
While UR does collect customer’s data through myUR in order to provide insights on and analysis of the robot, we do not sell customer data or make it available to external parties.

Where can I find documentation, manuals and information about the cobot?
All manuals can be accessed on myUR or directly here.

Can I buy spare parts as a customer?
Spare parts can be ordered by sending a purchase order to your local UR distributor. If you are unsure which spare part you need, reach out to your local UR distributor, or raise a ticket in myUR.

What is the difference between spare part support covered in the warranty and in the UR Care Service Contracts?
The difference between warranty and the UR Care Service Plan is that the warranty includes the cost for the spare parts if it fails during warranty period and if the problem is covered by the warranty, i.e. no misuse.

Do I need a contract for every cobot?
Yes, you need a contract per cobot. If you have several cobots, please reach out to us at servicesales@universal-robots.com or to your local UR distributor.

What other services are available?
At Universal Robots, we wish to deliver peach of mind with our service offerings through preventive maintenance, swift recovery, and knowledge. Our offerings include Cobot Performance Checks, on-site service, cobot performance optimization, extended warranty, UR Academy, loaner cobot, spare parts on-demand.

What if I don’t want a UR Care Service Plan?
We strongly recommend investing in one of the UR Care Service Plans to ensure optimized performance, expert guidance, and swift recovery in the event of any issues, thereby maximizing your uptime potential.

Who do I contact if I have any questions about the UR Care Service Plans?
Please reach out to us at servicesales@universal-robots.com, fill out this from or contact your local UR distributor.

Where can I find training?
Universal Robots Academy offers free e-Learning, online and in-person instructor-led paid classes, and simulator-based training. To learn more about our course offerings, visit https://academy.universal-robots.com/.

Can I book a trainer to come on-site?
Yes, you can. For on-site training, please contact us at academy@universal-robots.com.