1. General Information

1.1 Purpose

The purpose of the UR Log Viewer Manual is to help UR's users, distributors and integrators to perform service-related analysis and understanding of the robot behavior to support any enhancements and troubleshoot needed.

Universal Robots industrial robots are designed using high quality components to ensure a long lifetime. However, improper use of the robot or robot parts can potentially cause unexpected failures due to misuse. If, for example, the robot is overloaded, dropped during relocation, damaged by collision, or any other improper usage, the warranty will be void.

Universal Robots recommends the user does not attempt repair, adjustment, or make other interventions in the mechanical or electrical systems of the robot without first being trained and consulting an UR certified service engineer. Any unauthorized intervention voids the warranty. Service-related operations and troubleshooting should only be performed by qualified personnel.

Before performing service-related operations, stop the robot program, power it off, and disconnect the main power input to any potentially dangerous tool on the robot or in the surroundings.

In the event of a defect, Universal Robots recommends ordering new parts from the Universal Robot distributor where the robot was originally purchased. Alternatively, parts can be ordered from the nearest distributor, details of which can be obtained from Universal Robots official website at www.universal-robots.com

2. UR Log Viewer

2.1 Intro

The UR Log Viewer is a software intended for reading and viewing the Support File from the Universal Robot’s cobots, which are generated automatically inside each robot, and contain the log files, programs and flight reports. This software is a support tool for the user to troubleshoot in case needed. It is a tool for understanding the robot behavior and have data analysis, as well to do improvements, based on this data, to your application and programming.

2.2 Applicable to

Robots: UR3, UR3e, UR5, UR5e, UR10, UR10e and UR16e

Controller Versions: CB3 & e-Series

Robot Software Versions: CB3: 3.4 higher; e-Series: 5.0 higher

NOTE: For CB1 or CB2, please use the Support Log Reader (SLR) found on UR’s support site.

2.3 How to use the UR Log Viewer

The purpose of the tool is to read, analyze and examine robot data from e-Series and CB-Series robots. Any findings based on this tool is the sole responsibility and interpretation of the user. To have a final saying in case of service needs, please refer to your distributor or provider for guidance on service, training and warranties.

2.4 Type of files supported

The following files are supported: 

- Support File (implemented on SW 3.13 and 5.8 forward)

- Flight Reports

- Log History

- Real-time recordings: Created by UR Log Viewer

Read the Release Notes HERE