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Support File For Technical Support

In this article you can find instructions for how to extract the support files needed for technical support

Last modified on Nov 15, 2024

Created: September 22nd, 2022.

Refers to: CB3 and e-Series 

Since Polyscope versions 5.8.0 for E-series, and 3.13.0 for CB3 a functionality has been introduced where user can easily export data necessary for diagnosing issues with a robot or application setup. 

EXPORT OF ROBOT CONFIGURATION are crucial FOR TECHNICAL SUPPORT

E-series

Export button is available on the log tab and is enabled in manual mode only.

Single zip-compressed file will be created. File can be saved directly to USB flash drive.

File contains:

    • all previous flight reports
    • all programs, scripts, and installations
    • entire robot log
    • individual log files for all software components
    • operating system log files, memory consumption, and available disk space
    • configuration files
    • calibration file
    • robot arm statistics
    • software metrics

 


CB3

Export button is available on the log tab. User access can be restricted by setting system password.

Single zip-compressed file will be created. File can be saved directly to USB flash drive.

File contains:

    • all previous flight reports
    • all programs, scripts, and installations
    • entire robot log
    • individual log files for all software components
    • operating system log files, memory consumption, and available disk space
    • configuration files
    • calibration file
    • robot arm statistics
    • software metrics

For software versions before 5.8.0 for e-Series and 3.13.0 for CB3 series, please utilize the log_history.txt backup method.

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  • T: +45 89 93 89 89
  • sales@universal-robots.com
  • US Corporate Office
  • 27-43 Wormwood St.
  • 02210 Boston, MA.
  • +1-844-GO-COBOT
  • ur.na@universal-robots.com

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