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How to export support files from your robot

In this article you will learn how to export support files from your robot. The guide is suitable for both CB-Series and e-Series robots.

Last modified on Nov 17, 2025

Guide is valid for: e-Series and CB-Series

CB-Series Software version 3.13

e-Series Software version 5.9.4

Note that older or newer software versions may behave differently.

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If you need to export the support files from your UR robot,  you can follow this step by step guide.

Requirements:

  1. USB drive (1GB or bigger) formatted in FAT16/FAT32 file system.

How to export support files (e-Series)

  1. Plug your USB drive into the USB port of the teach pendant. 
  2. Go in the Log section of the system.      
  3. Click on Support File.                          
  4. Click Continue.                                  
  5. Select the USB drive from the explorer. 
  6. Click Save.                                           
  7. Wait for the export process to be completed. Warning: do not remove the USB stick when in progress! 
  8. Click OK.                                             
  9. Now, in the USB drive you should be able to see a zip file as in the next picture. If this is the case, the export was successful! 
  10. Now, you can remove the USB drive from the teach pendant. 
  11. Open the USB on your computer, go to MyUR and attach these files on the generated case linked to your robot Serial Number.

 

How to export support files (CB-Series)

  1. Plug your USB drive into the USB port of the teach pendant. 
  2. Click on Program robot.                     
  3. Go in the Log section of the system. 
  4. Click on Support File.                       
  5. Click Continue.                               
  6. Select the USB drive from the explorer, click Save and wait for the export process to be completed. Warning: do not remove the USB stick when in progress!         
  7. Click OK.                                        
  8. Now, in the USB drive you should be able to see a zip file as in the next picture. If this is the case, the export was successful! 
  9. Now, you can remove the USB drive from the teach pendant. 
  10. Open the USB on your computer, go to MyUR and attach these files on the generated case linked to your robot Serial Number.
  11. Your Flight Report files are ready to go!