Product Notice: Control Box 5.5 and higher, including all UR20 and UR30 shipments
Supply chain delay on power cords for CB5.5
Date: 25 April 2024
Affected countries:
- Indonesia
- Taiwan
- Thailand
Affected Products: UR20 and UR30
Due to a supply chain delay, power cords are not included in Control Box 5.5 and higher shipments to Thailand, Indonesia and Taiwan. Currently this affects all UR20 and UR30 shipments to the above countries. Depending on availability of the power cords and the transition of CB5.2 to CB5.5 and higher, it could also affect e-Series shipments.
These power cords need to be sourced locally, according the following specifications:
| Connector Type | Device connector | C13, IEC or C13, CSA |
| Rating | Country specific | 10A, 250V or 15A, 125V |
| Ingress Protection, IP rating |
IP20 or better |
The IP rating results from the testing of the control box, which includes the power cord that UR supplies therefore the IP44 rating of the Control Box only applies when used with the original power cord from Universal Robots. When using a locally sourced power cord, the control box IP rating is IP20.
If you have any questions about this Notice, please email questions to Support@universal-robots.com for Global Support regarding UR products. As appropriate, these will be directed to your regional representative. You may also directly contact your regional Universal Robots representative who can be located at https://www.universal-robots.com/about-universal-robots/contact-info/.
Universal Robots expressly disclaims liability for any and all damages or injuries caused by the customer’s failure to use a power cord according to the above specifications and failure to operate the robot in strict compliance with the User and Service Manuals, and this Product Notice. However, the locally sourced power cord if following the above specifications, the controller box will be covered under the standard warranty until a replacement power cord is available directly from UR.
