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  • Product Notice: Control Box 5.5 and higher, including all UR20 and UR30 shipments

Product Notice: Control Box 5.5 and higher, including all UR20 and UR30 shipments

Supply chain delay on power cords for CB5.5

Last modified on Apr 07, 2025

Date: 25 April 2024

Affected countries:

  1. Indonesia 
  2. Taiwan
  3. Thailand 

Affected Products: UR20 and UR30 

Due to a supply chain delay, power cords are not included in Control Box 5.5 and higher shipments to Thailand, Indonesia and Taiwan. Currently this affects all UR20 and UR30 shipments to the above countries. Depending on availability of the power cords and the transition of CB5.2 to CB5.5 and higher, it could also affect e-Series shipments.

These power cords need to be sourced locally, according the following specifications:

     
Connector Type Device connector C13, IEC or
C13, CSA
Rating Country specific 10A, 250V or 
15A, 125V
Ingress Protection,
IP rating
  IP20 or better

 

The IP rating results from the testing of the control box, which includes the power cord that UR supplies therefore the IP44 rating of the Control Box only applies when used with the original power cord from Universal Robots. When using a locally sourced power cord, the control box IP rating is IP20. 

If you have any questions about this Notice, please email questions to Support@universal-robots.com for Global Support regarding UR products. As appropriate, these will be directed to your regional representative. You may also directly contact your regional Universal Robots representative who can be located at https://www.universal-robots.com/about-universal-robots/contact-info/.

Universal Robots expressly disclaims liability for any and all damages or injuries caused by the customer’s failure to use a power cord according to the above specifications and failure to operate the robot in strict compliance with the User and Service Manuals, and this Product Notice. However, the locally sourced power cord if following the above specifications, the controller box will be covered under the standard warranty until a replacement power cord is available directly from UR. 

Attached files


ProdNote-PwrCord.pdf
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  • 27-43 Wormwood St.
  • 02210 Boston, MA.
  • +1-844-GO-COBOT
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