Planned Service
Fixed cost - No Surprises
With UR Care Service contract, you can rest assured knowing that your uptime is our priority.
Planned costs and Schedule downtime
Our team of specialists are dedicated to optimizing the performance, reliability, and lifespan of your cobots by proactively managing and accessing powerful built-in performance data.
Proactively managing your cobot’s performance means you can maximize uptime, boost performance and even schedule downtime to fine tune, upgrade, and enhance your cobot. And the best part is, that it is all included in our fixed cost multi-year budget plan.
Onsite Service - Our skilled field service experts conduct a comprehensive visual and functional inspection, leaving no aspect unchecked to ensure your cobot operates at its peak, including joint health assessments.
Our specialists evaluate your cobot's program and application, fine-tuning performance to maximize return on investment and longevity.
With insights gleaned from inspection and evaluation, our experts provide personalized recommendations for program enhancements and part exchanges, ensuring your cobots uptime.
Preventive maintenance
Unlock enhanced productivity and minimize disruptions with preventive maintenance.
Our extensive range of solutions is crafted to facilitate your path to automation triumph by optimizing performance, preserving peak hardware condition, and furnishing the expertise and assistance necessary for reaching unprecedented heights.
Experience the benefits of preventive maintenance firsthand.
Do you or your production need consultancy?
Our Customer Success Managers serve as your trusted advisors, ensure regular proactive outreach, fully committed to maximizing the ROI of your cobot solution.
Our Customer Success Managers collaborate closely with your Partner to optimize your value-added journey.
myUR - our Customer Support Portal
Get the most out of your cobots with our online service platform. Manage your fleet, receive help from experts, keep track of your support cases and download articles and manuals to help optimizing your cobots performance.
myUR is your way to a swift recovery with support from UR Experts.
Join our training courses at our Academy
Whether you’re an experienced professional or taking the first steps on your automation journey, our structured training approach has been developed to expand your current cobot knowledge and capabilities and put them to use at pace.
24/7 Call Center Service
Our team of skilled experts is available 24/7, 365 days a year, offering support from your first contact until your machine is up and running.
Let's talk...
Do not hesitate to contact us. Fill out this contact form, and we will get back to you.
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI