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Services and support

Support every step of the way with UR’s service & support offerings

To ensure you’re experiencing smooth deployments, continuous production runs, and the greatest ROI, UR offers you training and support from the people who understand these benefits the most.

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Personalized support from a Customer Success Manager

Customer Success Managers work directly with you and your team from day one to ensure you have the tools and resources you need for a smooth deployment and continued optimization of your cobot.

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UR Academy training

From award-winning free e-Learning modules to hands-on training, certified trainers can provide you with the skills to deploy, program and set up your cobot for optimal performance.

myUR customer portal

Register your cobot today to access our customer portal: myUR. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.

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Service Offerings

Our core Service Offering, UR CARE, and add-on options, UR INSIGHT and UR PERFORMANCE, help your business perform at its best with service tailored to your needs.

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On-site cobot support

Field Service Engineers can be quickly deployed to your location to conduct field cobot repairs or complete regular maintenance checkups, ensuring that you get the maximum value out of your cobot each day.