On Demand Service for Swift Recovery
Reduce your downtime
Benefit from our 24/7 ticket service, guaranteeing swift resolution and minimizing unwanted downtime.
Our tiered approach ensures comprehensive solutions, drawing on expertise from Technical Support to R&D to help create comprehensive solutions proven to solve most cases remotely within just 60 hours.
Whatever the issue, we have everything you need to get your cobot back to operating at its best.
Say Hello to seamless operations and increased efficiency
With UR Care Services, you can rest assured knowing that your uptime is our priority.
Our commitment to excellence ensures maximum uptime through 24/7 support, remote connectivity, and onsite Field Service for prompt break/fix repairs. Our Field Service Engineers can be quickly deployed to your location to conduct field cobot repairs.
In myUR you can always attach log files, reports, pictures and other important files for a swift recovery.
If you haven't registered your cobot already, make sure to do so.
Remote Support with UR Connect
UR Connect makes you avoid downtime and recover faster by enabling your support contact to immediately troubleshoot issues through a secure, encrypted connection to your robot work cell.
Start problem resolution instantly and save precious moments when escalating support cases, by granting your support contact immediate access to latest run-data and programming.
Your support contact can often resolve issues remotely through secure remote access, getting you faster back in operation without onsite visits.
Get the care your cobot needs from the people that made it.
Because we make the hardware and software, we know what it takes to successfully deploy, manage, and maintain every aspect of your cobot.
UR Care is a suite of support services and tools specifically designed by UR experts to boost efficiencies, manage disruptions, and maximize the performance of your cobots.
Fill out the contact form to learn more about our UR Care On demand Service offerings.
24/7 Call center Service
Our team of skilled experts is available 24/7, 365 days a year, offering support from your first contact until your machine is up and running.
myUR - our Customer Support Portal
Get the most out of your cobots with our online service platform. Manage your fleet, receive help from experts, keep track of your support cases and download articles and manuals to help optimizing your cobots performance.
myUR is your way to a swift recovery with support from UR Experts.
Training courses
Seize the opportunity today and streamline your operations for maximum uptime, swift recovery, and holistic expertise. The more you know, the better you and your cobot perform together.
Spare parts & Repair kits
Explore our comprehensive selection of spare parts and repair kits. From essential components to complete repair solutions, we ensure the highest quality and reliability, ensuring your equipment operates at its best. Trust us for seamless support and efficient maintenance
Let's talk...
Do not hesitate to contact us. Fill out this contact form, and we will get back to you.
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI