Remote Support Tools

September 26, 2023Universal Robots

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"Travel" to your customers worldwide within minutes

Support your customers as if you were standing right next to them, all handled remotely from your preferred location

Sounds interesting?

We are investigating how we can provide the most value to you as a partner, helping you significantly reduce the time you spend on support. But we need your help!

The product is still in development, but you can find some of our suggestions on the following page. So that you know, the images are wireframes.

We would appreciate your input on how these features resonate with you, among other ideas we have. Let's chat - please fill out the form at the bottom of the page and get a 50% discount for the first year of this product once it's ready for your help.

Remote Polyscope Mirroring

Access and control Polyscope remotely with a click of a button. Once the robot user has granted permission on the physical Teach Pendant, you can make changes in Polyscope, as you were standing there yourself. Please note the robot is not movable during this session.

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Remote Software Update

Update or downgrade your cobots remotely. Choose the version you wish to upgrade or downgrade to. With the cobot user's acceptance, you can initiate the sequence anywhere.

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Camera Feed

You'll be able to get complete visibility of an application remotely. With the camera feed service, you can start and stop the camera feed remotely and learn about potential issues without being physically present at the application. Either use your own or UR-approved cameras.

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Program Backup and Revision

Never worry about losing all your hard work. Program and installation files are backed up in the cloud, allowing you to view all changes and switch between versions.

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Let's help you win back your valuable time!

Please fill in the form and I, Mark Povlsen, will personally get back to you within a business day.