***How do you make sure your products reach the end customers on time?***Before the borders started shutting down, we began shipping our finished goods stock out to warehouses in the U.S., Malaysia, China, and the Netherlands, as we anticipated the shutdown to impact freight as well. This has fortunately not happened to the extent that we feared, but there have been quite a few logistics headaches as flights canceled. We recently had a large order on a flight out of Copenhagen cancel that we transported to Stockholm by truck and then were able to get on a plane out of there instead. There are issues like this that we constantly have to maneuver, but so far, we have not had any delays in getting the robots out to customers on time.
At our Danish headquarters, we keep the robots in two different warehouses, so in case there’s a coronavirus outbreak from one warehouse, we can ship from the other. This has fortunately not happened.
How do you think this crisis will shape your company going forward? What are some of the lessons learned? I think one of the most significant lessons is the importance of dual-sourcing your supply chain and staying in very close contact with each and every supplier. I cannot emphasize this enough. We have an availability forecast on every single part number, we know our weak parts and make sure there are always back-up plans in place to secure those.
***Will the way you operate your business change in the long term as well?***I think we will emerge from this forever changed. On the bright side, this has been a big wake-up call that has spurred an amazing amount of production adaptability and increased focus on securing healthy work environments. Our new sanitation stations are not going anywhere, even when the virus subsides.
On the other hand, it saddens me that the interpersonal relations will most likely not go back to the way we used to interact: the handshake, the friendly hug. I’m not sure when we will be able to communicate that way again and that saddens me. Hopefully one day, this will be possible again.
How are you and your company handling the pandemic? Tell us your story in the comments below 👇