C4 Communication issue

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C4A1 Lost communication with Controller

Communication was lost between the Safety Control Board and the Motherboard

Try the following actions to see which resolves the issue: (A) Check Ethernet cable between Safety Control Board and Motherboard, check that a script or UR+ software is not overloading the communication between the Safety Control Board and Motherboard, (B) Conduct a complete rebooting sequence, (C) Update the software

C4A2 Lost communication with Safety Control Board A uP

Try the following actions to see which resolves the issue: (A) Check TCP/IP connection between Motherboard and Safety Control Board, (B) Conduct a complete rebooting sequence, (C) Exchange Safety Control Board

C4A3 Communication with Safety Control Board B uP lost

Try the following actions to see which resolves the issue: (A) Check TCP/IP connection between Motherboard and Safety Control Board, (B) Conduct a complete rebooting sequence, (C) Exchange Safety Control Board

C4A4 Communication with primary Teach Pendant uP lost

Try the following actions to see which resolves the issue: (A) Check RS485-12V connection between Motherboard and Teach Pendant, (B) Conduct a complete rebooting sequence, (C) Exchange Teach Pendant

C4A5 Communication with secondary Teach Pendant uP lost

Try the following actions to see which resolves the issue: (A) Check RS485-12V connection between Motherboard and Teach Pendant, (B) Conduct a complete rebooting sequence, (C) Exchange Teach Pendant

C4A6 Communication with primary EUROMAP67 uP lost

Try the following actions to see which resolves the issue: (A)Check Euromap67 connection between Motherboard and Teach Pendant, (B) Conduct a complete rebooting sequence, (C) Exchange Teach Pendant

C4A7 Communication with secondary EUROMAP67 uP lost

Try the following actions to see which resolves the issue: (A)Check Euromap67 connection between Motherboard and Teach Pendant, (B) Conduct a complete rebooting sequence, (C) Exchange Teach Pendant

C4A8 Primary EUROMAP67 uP present, but euromap67 is disabled

Incorrect safety configuration

Try the following actions to see which resolves the issue: (A) Update the miscellaneous settings in the Safety Configuration, (B) Conduct a complete rebooting sequence

C4A9 Secondary EUROMAP67 uP present, but euromap67 is disabled

Incorrect safety configuration

Try the following actions to see which resolves the issue: (A) Update the miscellaneous settings in the Safety Configuration, (B) Conduct a complete rebooting sequence

C4A10 Primary Teach Pendant present, but Teach Pendant safety is disabled

Incorrect safety configuration

Try the following actions to see which resolves the issue: (A)Update the miscellaneous settings in the Safety Configuration, (B) Conduct a complete rebooting sequence

C4A11 Secondary Teach Pendant uP present, Teach Pendant safety is disabled

Incorrect safety configuration

Try the following actions to see which resolves the issue: (A) Update the miscellaneous settings in the Safety Configuration,(B) Conduct a complete rebooting sequence

C4A12 Communication with joint 0 lost

More than 1 package lost

Try the following actions to see which resolves the issue: (A)Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A13 Communication with joint 1 lost

More than 1 package lost

Try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A14 Communication with joint 2 lost

More than 1 package lost

Try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A15 Communication with joint 3 lost

More than 1 package lost

Try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A16 Communication with joint 4 lost

More than 1 package lost

Try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly (B) Conduct a complete rebooting sequence

C4A17 Communication with joint 5 lost

More than 1 package lost

Try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A18 Communication with tool lost

More than 1 package lost

Try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly (B) Conduct a complete rebooting sequence

C4A65 Lost package from Primary Teach Pendant

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A66 Lost package from Secondary Teach Pendant

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A67 Lost package from Primary Euromap67

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A68 Lost package from Secondary Euromap67

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A69 Lost package from Secondary Masterboard

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A)Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A70 Lost package from joint 0

Serial communication problem with one or more joints

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A71 Lost package from joint 1

Serial communication problem with one or more joints

If this happens often, try the following actions to see which resolves the issue: (A)Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A72 Lost package from joint 2

Serial communication problem with one or more joints

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A73 Lost package from joint 3

Serial communication problem with one or more joints

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A74 Lost package from joint 4

Serial communication problem with one or more joints

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A75 Lost package from joint 5

Serial communication problem with one or more joints

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A76 Lost package from tool

Serial communication problem with one or more joints

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A77 Lost package from uPA to joints

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A78 Lost package from uPA to teach pendant

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A79 Lost package from uPA to uPB

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A80 Lost package from uPB

1 package lost

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A81 Packet counter disagreement in packet from Primary Screen

Safety processor 1 in Teach Pendant has a packet disagreement

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A82 Packet counter disagreement in packet from Secondary Screen

Safety processor 2 in Teach Pendant has a packet disagreement

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A83 Packet counter disagreement in packet from Primary Euromap67

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A84 Packet counter disagreement in packet from Secondary Euromap67

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A85 Packet counter disagreement in packet from Safety Control Board B

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A86 Packet counter disagreement in packet from joint 0

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A87 Packet counter disagreement in packet from joint 1

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A88 Packet counter disagreement in packet from joint 2

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A89 Packet counter disagreement in packet from joint 3

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A90 Packet counter disagreement in packet from joint 4

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A91 Packet counter disagreement in packet from joint 5

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A92 Packet counter disagreement in packet from tool

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A93 Packet counter disagreement in packet from processor A to joints

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A94 Packet counter disagreement in packet from processor A to B

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A95 Packet counter disagreement in packet from processor A to Teach Pendant and EUROMAP

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence

C4A100 Communication lost due to Packet counter disagreements

If this happens often, try the following actions to see which resolves the issue: (A) Verify the communication cables are connected properly, (B) Conduct a complete rebooting sequence