UR Care Service Plan

At Universal Robots, we understand how critical it is to keep your production running smoothly. UR Care Service Plans are designed to support you at every stage of your cobot’s lifecycle, while also offering advanced fleet management to give you full visibility and control over your automation.

What is a service plan?

A tailored package of services that ensures your cobots operate efficiently, with minimal disruption and only planned downtime. Our preventive maintenance approach helps avoid unexpected stops, keeping your production line running without interruptions. With a fixed annual cost, our service plans give you peace of mind by eliminating surprises and unplanned expenses, providing full control of your total cost of ownership (TCO).

UR care service plan

Ticket priority

Enjoy 24/7 priority support for myUR tickets, with faster response times and a seamless resolution process that keeps your cobots running smoothly.

Priority for on-site response time

Receive on-site support according to your service agreement, with response times that fit your operational needs.

UR Connect

Optimize your cobots with UR Connect—choose Basic or Advanced for real-time insights, performance tracking, and KPI management.

On-site preventive maintenance

eep your cobots performing at their best with proactive care that reduces unexpected downtime. Receive two (2) on-site preventive maintenance visits per cobot each year.

Spare parts & consumables

UR Care Plus | Receive a 10% discount on all spare parts and consumables.

UR Care Premium | Enjoy unlimited spare parts and consumables for your cobot as part of your service plan.

Training courses

Receive a 10% discount on UR training courses at any of our 130+ training centers, via Live Virtual Simulator sessions or through on-site training at your facility.

Loaner robot

Request a time-limited loaner cobot to keep your production running smoothly if your cobot needs to be serviced or decommissioned.

UR Care Customized

Fill out the contact form below, and we'll get in touch with you.

Interested in the service plans?

Interested in the service plans?

We recommend pairing every cobot with a service plan to maximize performance, extend its lifespan, and ensure seamless operations. With a UR Care Service Plan, you can expect proactive care, fast responses, and access to the resources you need to keep your cobots performing at their best.

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On demand services

On demand services

Are you looking for technical support, preventive services to keep your cobots running smoothly, refurbishment or training?

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Included with a cobot

Included with a cobot

Along with our standard warranty, you'll receive access to myUR customer portal. Our 24/7 Tech Support will assist with any technical issues. We strongly recommend that you sign up for our Core Training courses at UR Academy, to get the most out of your cobot.

Visit our Technical Resource pages that are all packed with manuals, blogs, and videos. You can also engage in our Tech communities Forum and Discord channel. And of course, our Customer Success consultants are here to guide you every step of the way.

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How to get support

Support to you and your operation 24/7. To ensure smooth deployments, continuous production runs, and maximum ROI, UR provides training and support from experts who know these benefits best.

Let's talk

Do not hesitate to contact us if you want to learn more about our preventive maintenance or our services in general.

If you need technical support or assistance, please reach out to us on myUR or call our 24/7 Tech Support.

Local Office
  • Universal Robots USA, Inc
  • 27175 Haggerty Road, Suite 160
  • 48377 Novi, MI
Contact us: +1 844-462-6268
Contact us: + 1-844-GO-COBOT