At Universal Robots, we understand how critical it is to keep your production running smoothly. UR Care Service Plans are designed to support you at every stage of your cobot’s lifecycle, while also offering advanced fleet management to give you full visibility and control over your automation.
UR Care Service Plan
What is a service plan?
A tailored package of services that ensures your cobots operate efficiently, with minimal disruption and only planned downtime. Our preventive maintenance approach helps avoid unexpected stops, keeping your production line running without interruptions. With a fixed annual cost, our service plans give you peace of mind by eliminating surprises and unplanned expenses, providing full control of your total cost of ownership (TCO).
Ticket priority
Enjoy 24/7 priority support for myUR tickets, with faster response times and a seamless resolution process that keeps your cobots running smoothly.
Priority for on-site response time
Receive on-site support according to your service agreement, with response times that fit your operational needs.
UR Connect
Optimize your cobots with UR Connect—choose Basic or Advanced for real-time insights, performance tracking, and KPI management.
On-site preventive maintenance
Keep your cobots performing at their best with proactive care that reduces unexpected downtime. Receive two (2) on-site preventive maintenance visits per cobot each year.
Spare parts & consumables
UR Care Plus | Receive a 10% discount on all spare parts and consumables.
UR Care Premium | Enjoy unlimited spare parts and consumables for your cobot as part of your service plan.
Training courses
Receive a 10% discount on UR training courses at any of our 130+ training centers, via Live Virtual Simulator sessions or through on-site training at your facility.
Loaner robot
Request a time-limited loaner cobot to keep your production running smoothly if your cobot needs to be serviced or decommissioned.
UR Care Customized
Fill out the contact form below, and we'll get in touch with you.
Interested in the service plans?
Included with a cobot
Along with our standard warranty, you'll receive access to myUR customer portal. Our 24/7 Tech Support will assist with any technical issues. We strongly recommend that you sign up for our Core Training courses at UR Academy, to get the most out of your cobot.
Visit our Technical Resource pages that are all packed with manuals, blogs, and videos. You can also engage in our Tech communities Forum and Discord channel. And of course, our Customer Success consultants are here to guide you every step of the way.
How to get support
Support to you and your operation 24/7. To ensure smooth deployments, continuous production runs, and maximum ROI, UR provides training and support from experts who know these benefits best.
UR Academy
Access free e-learning and instructor-led courses designed to help you get the most out of your cobot. We recommend all new customers sign up for our Core Training to ensure smooth operation and maximize efficiency.
myUR Customer Portal
Register your cobot today to access our customer portal myUR. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.
24/7 Tech Support
Our 24/7 Tech Support provides around-the-clock assistance, ensuring that help is always available when you need it. We are committed to keeping your cobot running, no matter the time of day
Customer Success program
When buying a Universal Robots robot our Customer Success Managers serve as your trusted advisors, ensure regular proactive outreach, fully committed to maximizing the ROI of your cobot solution.
Let's talk
Do not hesitate to contact us if you want to learn more about our preventive maintenance or our services in general.
If you need technical support or assistance, please reach out to us on myUR or call our 24/7 Tech Support.
Local Office
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI
Contact us: +1 844-462-6268
Contact us: + 1-844-GO-COBOT