At Universal Robots, we understand the challenges facing your business – relentless competition, labor shortages, higher customer expectations, economic uncertainty and more. And we know that production delays or downtime due to cobot maintenance or repair is not an option.
The equipment across your factory floor will need troubleshooting, debugging or fixing. It’s not a matter of if, but when. Given the criticality of UR cobots to your production lines, we enable you to get out ahead and stay in the game.
UR Service360 gives you new ways to proactively monitor, optimize and safeguard cobot performance with enhanced support and preventative maintenance. The comprehensive support offerings protect production lines, maximize uptime, reduce risk and promote success by ensuring that you are prepared for the unexpected.
Complementing our standard product warranty, and available in two different packages, Service360 equips you to:
Mitigate risk and take control of unexpected expenses due to unplanned service costs and reducing downtime and delays.
Maximize cobot ROI through remote and onsite performance and programming checks, environment assessments and access to UR’s certified engineers, automation experts and 24/7 customer support portal.
Keep production running with preventative services and rapid-response visits.
Recover rapidly in the event of the unexpected with access to hassle-free service, parts and replacements through UR’s Global Distributor Network.
Service360 offers the peace of mind you need to run your business
Key Benefits of UR Service360
- Production predictability by ensuring robot uptime
- 60% of issues resolved after first contact
- All parts and service covered – no more waiting for POs to be approved
- 4-hour response time, on average
- 24/7 Customer Portal online case management system
- Resolutions that map to your specific business needs – a collaborative, team-based support process – together with UR and your local distributor
- Direct contact with UR automation experts
Prevention Instead of Repair
We want you to get the most out of your robot investment.
All UR Service360 products include remote and on-site checks by Senior UR Engineers. This ensures that your robot is performing optimally, helps you sustain and increase ROI and improves the longevity of your robots. We work with your schedule for optimal timing of your checks.
Service Made Easy
Universal Robots Customer Portal enables you to get instant access to our experts wherever you are in the world. Don’t hang around waiting for the next agent to become available – get the support you need now.
You can track your cases, update your assets, see historical case information, and search knowledge databases for new information and tutorials.