UR Care
It's all about cobot's uptime
With UR Care, you can rest assured knowing that your uptime is our priority.
Your Cobot's uptime is our top priority
Our commitment to excellence ensures maximum uptime through 24/7 support, remote connectivity, and onsite Field Service for prompt break/fix repairs.
On Demand Service
Swift recovery and uninterrupted productivity with immediate access to remote or onsite support for prompt break/fix repairs, whenever you need it.
Planned Service
Prolong the lifespan of your cobot and minimize downtime and service calls with scheduled maintenance customized to match your production needs
24/7 Call Center Service
Our team of skilled experts is available 24/7, 365 days a year, offering support from your first contact until your machine is up and running.
Technical Resources
Your direct access to useful files including manuals, support articles, drawings, robot software update, documentation, downloads, how-to guides and more
Do you or your production need consultancy?
Our Customer Success Managers serve as your trusted advisors, ensure regular proactive outreach, fully committed to maximizing the ROI of your cobot solution.
Our Customer Success Managers collaborate closely with your Partner to optimize your value-added journey.
myUR - our Customer Support Portal
Get the most out of your cobots with our online service platform. Manage your fleet, receive help from experts, keep track of your support cases and download articles and manuals to help optimizing your cobots performance.
myUR is your way to a swift recovery with support from UR Experts.
Visit FORUM - our expert community
Ask about your application, deployment, specs or anything else regarding our UR products and services. Both Universal Robots Application experts and the UR+ Community are here to help you with an answer.
Elevate Your Skills with Training Courses
Whether you’re an experienced professional or taking the first steps on your automation journey, our structured training approach has been developed to expand your current cobot knowledge and capabilities and put them to use at pace.
Fixed cost - No surprises
UR Care Service contracts focus on high uptime through preventive maintenance, swift recovery from prompt break/fix repairs, and training through UR Academy.
UR Refurbishment service
Extend the life cycle of your cobots and make your production more sustainable together with UR.
Quality is our priority, and we're dedicated to helping you maximize the potential of your cobots.
UR Refurbishment service is your gateway to upgrading your pre-owned cobots with the latest firmware and hardware enhancements. This ensures extended longevity and optimal performance for your cobots.
Performance check
A Cobot Performance Check guarantees that your robot configurations are accurately tailored for the application. It identifies areas of risk, potential wear, and opportunities for efficiency improvements. View a sample of an Annual Cobot Performance report here.
UR Performance
With UR Performance, you receive the essential resources to enhance your solution. This package encompasses an Annual Cobot Performance Check performed by an automation expert, along with the possibility to extend your warranty.
Extended Warranty
Ensure optimal protection for your robot with our extended warranty. Purchasing UR Performance grants you a 30-month extended warranty from the robot invoice date, contingent upon that the Annual Cobot Performance Checks have been conducted and implementation of recommended actions.
Spare parts & Repair kits
Explore our comprehensive selection of spare parts and repair kits. From essential components to complete repair solutions, we ensure the highest quality and reliability, ensuring your equipment operates at its best. Trust us for seamless support and efficient maintenance
Let's talk...
Do not hesitate to contact us if you want to learn more about UR Care Services. Fill out this contact form, and we will get back to you.
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI