UR Care Service Plan

At Universal Robots, we understand how critical it is to keep your production running smoothly. UR Care Service Plans are designed to support you at every stage of your cobot’s lifecycle, while also offering advanced fleet management to give you full visibility and control over your automation.

What is a service plan?

A tailored package of services that ensures your cobots operate efficiently, with minimal disruption and only planned downtime. Our preventive maintenance approach helps avoid unexpected stops, keeping your production line running without interruptions. With a fixed annual cost, our service plans give you peace of mind by eliminating surprises and unplanned expenses, providing full control of your total cost of ownership (TCO).

Technical support

Enjoy 24/7 priority support for myUR tickets, with faster response times and a seamless resolution process that keeps your cobots running smoothly.

Spare parts and repairs

Get repairs and spare parts needed for your cobot as part of your service plan.

Loaner robot

Request a time-limited loaner cobot to keep your production running smoothly if your cobot needs to be serviced or decommissioned.

Consultative services and training courses

Receive a 20% discount on UR training courses at any of our 130+ training centers, via Live Virtual Simulator sessions or through on-site training at your facility.

UR Care Customized

Fill out the contact form below, and we'll get in touch with you.

Interested in the service plans?

We recommend pairing every cobot with a service plan to maximize performance, extend its lifespan, and ensure seamless operations. With a UR Care Service Plan, you can expect proactive care, fast responses, and access to the resources you need to keep your cobots performing at their best.

Let's talk

On demand services

Are you looking for technical support, preventive services to keep your cobots running smoothly, refurbishment or training?

Included with a cobot

Along with our standard warranty, you'll receive access to myUR customer portal. Our 24/7 Tech Support will assist with any technical issues. We strongly recommend that you sign up for our Core Training courses at UR Academy, to get the most out of your cobot.

Visit our Technical Resource pages that are all packed with manuals, blogs, and videos. You can also engage in our Tech communities Forum and Discord channel.

How to get support

Support to you and your operation 24/7. To ensure smooth deployments, continuous production runs, and maximum ROI, UR provides training and support from experts who know these benefits best.

UR Academy

Whether you’re an experienced professional or taking the first steps on your automation journey, our structured training approach has been developed to expand your current cobot knowledge and capabilities and put them to use at pace.

Teradyne Robotics Customer Portal

Register your cobot today to access our customer portal. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.

24/7 Tech Support

Our team of skilled experts is available 24/7, 365 days a year, offering support from your first contact until your machine is up and running.

Let's talk

Do not hesitate to contact us if you want to learn more about our preventive maintenance or our services in general.

If you need technical support or assistance, please reach out to us on myUR or call our 24/7 Tech Support.