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What are the key specifications of the e-Series robots?
The e-Series family of collaborative robots offers four different payload and reach options:

• UR3e: 3 kg (6.6 lbs) at 500 mm (19.7 in) reach
• UR5e: 5 kg (11 lbs) at 850 mm (33.5 in) reach
• UR10e: 12.5 kg (27.55 lbs) at 1300 mm (51.2 in) reach
• UR16e: 16 kg (35.3 lbs) at 900 mm (35.4 in) reach

Are there variants of e-Series for OEM applications?
Yes. We offer an OEM variant that features a control box which is purpose-built for easy integration into other machinery or cabinets.

Why is the UR10e called 10, if it has 12.5 kg payload?
The UR10e was originally designed to lift a maximum of 10 kg. But we wanted to do more. All new UR10e robots can now lift 12.5 kg due to improvements in hardware and software.

Where can I learn more about the technical specifications of the e-Series?
We collected all technical specifications in the e-Series brochure.

How much do the e-Series cobots cost?
Your local distributor will be able to advise you on price.

Do I have to purchase the robot or is leasing also an option?
Yes, it is! Universal Robots has partnered with DLL a fully owned subsidiary of Rabobank, to offer asset financing solutions in partnership with equipment manufacturers and distributors around the world. Please reach out to your trusted UR distributor to learn more.

Our leasing service is optional if you prefer a different choice such as your local bank.

What applications will the e-Series support me in?
Although Universal Robots has an overview of recommended applications, we encourage our customers’ creativity to utilize our robots in a way their factory can benefit from most. We see the e-Series as being a particularly good fit in operations like:
Assembly, Dispensing, Finishing, Material handling, Material removal, Machine tending, Palletizing, Quality Inspection, Welding

Where can I find recommended solutions for how to build certain applications with my cobot?
You will find useful information on our UR+ website, where more than 400 certified kits, components, grippers, software, and safety accessories are available. You can also reach out to a certified system integrator, who can help solve your specific problems.

Due to changing needs in my production setup, I might want to change the e-Series installation at some point. Is the e-Series designed in a way that accommodates this change and supports me in making it?
Yes. All cobots from Universal Robots are versatile and re-deployable, allowing for a manageable installation and subsequent re-installation elsewhere in your facilities. This is primarily due to their light weight, standard 100-240 VAC connection, and small footprint.

Can I reconfigure or reprogram my e-Series cobot to switch between different tasks easily? Can I save and re-use previous programs?
Yes, reprogrammability and reconfigurability are hallmarks of the UR collaborative robots. Previous programs can be saved and re-used.

After a robot has been installed in a work cell, it is common to make small adjustments to the program during a part changeover. Certain types of applications like machine loading and welding are an especially good fit for production that requires frequent changeovers. Moving the robot between two work cells is also possible if each cell has been set up to work with the robot.

If I have other cobots already in use in a production facility, can I integrate a new e-Series cobot without changing the existing layouts/process flows?
Yes, e-Series cobots can often be integrated without changing existing floor plans, layouts, or process flows. However, do keep in mind that with minimal floor space, changes to layout and/or process flows may be required to optimize deployment for maximum throughput to be achieved.

What teach pendant (TP) is used in the e-Series?
The e-Series standard offering comes with the e-Series standard teach pendant. There is an option to purchase a 3PE (3-Position Enabling) teach pendant which seamlessly integrates into the e-Series experience for those applications or environment where this is a requirement. It is available as an option with purchase of a new e-Series system or as a separate accessory via UR+. You can find more information about this product here.

What is the difference between the 3PE Teach Pendant, and the standard teach pendant?
A 3-Position Enabling Device (3PE) is a protective device that is widely used with industrial robots. Compared with the standard teach pendant, the 3PE teach pendant has this safety device built in, which eliminates the need for purchasing an external 3PE handheld switch.

What is the benefit of using a 3PE TP?
Please note, there is a revision to the ISO 10218 safety standard expected in 2025 that will require a 3PE TP for all applications. The benefit of using a 3PE TP is the 3-position safety enabling switch is built right into the pendant and software. The alternative is purchasing an external 3-position safety switch.

Can I upgrade my e-Series cobot with a 3PE TP at a later stage?
Yes, you can. The 3PE Teach Pendant is available as a spare part/UR+ accessory and is compatible with all e-Series robots. If you want to use a 3PE TP with your e-Series robot, please ensure you have the latest version of the Polyscope OS installed.

Unfortunately, I do not have special electrical hookups in my facility. Will this prohibit me from utilizing a cobot from UR?
No. A single-phase standard power outlet is all that’s needed to power our cobots.

What end-effectors and other accessories can I use with the e-Series?
Many! Universal Robots has the industry’s largest ecosystem, UR+. UR+ gives users access to a collection of peripherals (such as end-effectors and safety sensors), as well as application kits which have been tested by UR and are designed to enable your deployment success.

Where do I go if I have a question about a problem with my cobot?
There are several ways to get support:

1. Visit myUR to create a service ticket.
2. Contact your distributor.
3. If a Customer Success Manager is available in your region, contact them directly or via myUR.

What is the quickest way to get cobot support?
Visit myUR to submit a guest ticket for support.

How long will it take to receive an answer once I have submitted a service ticket?
You can expect a response within 24 hours, excluding weekends.

Can I receive service and support in my region?
Universal Robots has worldwide service and support coverage in collaboration with its Partners. Contact your Partner or raise a ticket in myUR to get support or find a service partner near you.

Where are the UR service hubs located?
Our service hubs are located in the USA, China and Denmark.

What is the process for shipping my robot to a service hub?
If remote support solutions are not available or possible, we will offer to take the robot into one of our Service Hubs. In myUR, you will receive instructions on where and how to ship your robot.

Can I replace a joint only?
Yes, it is possible to only replace a joint. Start a support ticket to get started.

Can I buy spare parts as a customer?
Spare parts can be ordered by sending a purchase order to your local distributor. If you are unsure which spare you need, reach out to your local distributor, or open a ticket in myUR.

What is myUR?
myUR is the digital customer portal where users can experience all interactions in one place. Raise a support ticket, read a support article or watch how-to videos. If you do not already have an account, register here today.

How long does it take to sign up for myUR?
The initial sign-up process will only take a few minutes. Once you sign up, you have immediate access to the support cases you create. To access other myUR features, you need to verify your account. This process serves the security of your individual login, and it can take a few days.

How do I register my cobot in myUR?
To register your cobot, login to myUR, click 'robots' in the menu and then the 'register new robot' button. If it's your first login, you may need to verify your account before you can register a robot.

What happens if I don’t register (in myUR)?
If you do not register in myUR, you can continue to use your cobot as you normally would. However, by registering for myUR, you gain access to support and set up help, and receive communication about product offerings, recalls or future product development.

What can the myUR dashboard show me?
The myUR dashboard, which is part of the UR INSIGHT Service Offering, helps you monitor the performance of multiple robot work cells in one place with metrics such as board load data and robot notifications.

Do you collect or sell data about my application?
While UR does collect customer’s data through the myUR Monitoring feature in order to provide insights on and analysis of the robot, we do not sell customer data or make it available to external parties.

Where can I find documentation, manuals and information about the cobot?
All manuals can be accessed on myUR or directly here.

Where can I find training?
Universal Robots Academy offers free e-Learning, online and in-person instructor-led paid classes, and simulator-based training. To learn more about the Academy offerings, visit https://academy.universal-robots.com/.

Why do you provide post sale service when our partner provides post sale service?
We want to ensure our customers achieve the highest level of satisfaction with our product. As such, we provide both direct service for our DIY customers and indirect service by empowering our partners to support our products in the field.