Training & Support
Support, resources, and training to help you get the most out of your cobot.
Discover world-class support services with UR Care
Support to you and your operation 24/7
To ensure you’re experiencing smooth deployments, continuous production runs, and the greatest ROI, UR offers you training and support from the people who understand these benefits the most.
Where do I purchase?
All cobots, spare parts and services are sold through our partners (a distributor or integrator) close to your location.
Customer Success
Customer Success Managers work directly with you and your team from day one to ensure you have the tools and resources you need for a smooth deployment and continued optimization of your cobot.
UR Academy training
From award-winning free e-Learning modules to hands-on training, certified trainers can provide you with the skills to deploy, program and set up your cobot for optimal performance.
UR Care Service
Whether you’re deploying your first cobot, or adding to your existing fleet, UR Care offers all the support, resources, and training needed to maximize uptime and unleash the potential of your cobot.
Onsite Service
Field Service Engineers can be quickly deployed to your location to conduct field cobot repairs or complete regular maintenance checkups, ensuring that you get the maximum value out of your cobot each day.
myUR Customer portal
Register your cobot today to access our customer portal: myUR. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.
Dennis Rahn, CNC Programmer at Park Industries, USAThe service was excellent and in a timely manner. The help that I received will make a HUGE impact on how we operate our robot for many years to come. If I wouldn't have had this opportunity, it could have been a failure for us. Looking forward to the bright future with many more!
Let's talk...
Do not hesitate to contact us if you want to learn more about UR Care Services. Fill out this contact form, and we will get back to you.
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI