Support every step of the way with UR’s service & support offerings

To ensure you’re experiencing smooth deployments, continuous production runs, and the greatest ROI, UR offers you training and support from the people who understand these benefits the most.

Begin your robot journey

Begin your robot journey

Find partner - a distributor or integrator – close to your location.

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Personalized support from a Customer Success Manager

Personalized support from a Customer Success Manager

Customer Success Managers work directly with you and your team from day one to ensure you have the tools and resources you need for a smooth deployment and continued optimization of your cobot.

Chat with a CSM today
UR Academy training

UR Academy training

From award-winning free e-Learning modules to hands-on training, certified trainers can provide you with the skills to deploy, program and set up your cobot for optimal performance.

Sign up for a training
myUR customer portal

myUR customer portal

Register your cobot today to access our customer portal: myUR. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.

Get support
Service Offerings

Service Offerings

Our core Service Offering, UR CARE, and add-on options, UR INSIGHT and UR PERFORMANCE, help your business perform at its best with service tailored to your needs.

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On-site cobot support

On-site cobot support

Field Service Engineers can be quickly deployed to your location to conduct field cobot repairs or complete regular maintenance checkups, ensuring that you get the maximum value out of your cobot each day.

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The service was excellent and in a timely manner. The help that I received will make a HUGE impact on how we operate our robot for many years to come. If I wouldn't have had this opportunity, it could have been a failure for us. Looking forward to the bright future with many more!

Dennis Rahn, CNC Programmer at Park Industries, USA
Local Office
  • Universal Robots USA, Inc
  • 27175 Haggerty Road, Suite 160
  • 48377 Novi, MI
Contact us: +1 844-462-6268
Contact us: + 1-844-GO-COBOT