Refurbishment service

Extend the life of your cobots and enhance their performance with our comprehensive refurbishment service.

Make your production more sustainable

Make your production more sustainable

At Universal Robots, we are committed to help you maximize the potential of your cobots. Our refurbishment service gives you the opportunity to upgrade your cobots with the latest firmware and hardware enhancements, ensuring extended longevity and optimal performance.

The service includes

  • Hardware and firmware updates to the latest revisions, guaranteeing cutting-edge technology in robot manufacturing.
  • Rigorous production testing and recalibration.
  • Exchange of defective gears
  • Thorough troubleshooting, repair, or replacement, and testing of all parts, including electronic components, controller box, Teach Pendant, brake system, encoder modules, and tool mounting bracket.
  • Secure packaging for safe shipment.
  • UR Care Primary for 12 months
  • PolyScope and firmware updates across all cobot components for access to the newest features, bug fixes, performance enhancements, and safety upgrades.
  • Replacement of filters, seals, and lids, along with a thorough cleaning for a like-new appearance.

How to get Refurbishment service

You have two options to get started with this service. Pick one from the list below. In some countries, we offer on-site refurbishment services for added convenience. If you're interested in this option, please mention it when raising your ticket in myUR.

myUR Customer portal

myUR Customer portal

Raise a ticket in myUR to get a quote or start a dialogue about refurbishment.

24/7 Tech Support

24/7 Tech Support

Contact our 24/7 Tech Support for assistance and guidance.

Let's talk

Do not hesitate to contact us if you want to learn more about our preventive maintenance or our services in general.

If you need technical support or assistance, please reach out to us on myUR or call our 24/7 Tech Support.

Local Office
  • Universal Robots USA, Inc
  • 27175 Haggerty Road, Suite 160
  • 48377 Novi, MI
Contact us: +1 844-462-6268
Contact us: + 1-844-GO-COBOT