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Customer Success

Chat with a Customer Success Manager Today

GET IN TOUCH

I’m looking forward to learning how to solve my business challenges with the help of UR! By checking the boxes below, I accept that Universal Robots deliver content and process my personal data for these purposes (check):

*This box is mandatory if you request content from Universal Robots, as we sell through a distributor network.

As Universal Robots is a global company, I understand that my data may be processed in countries where the legal regime for protection of personal data might not be as sufficient as within the EU.

I can withdraw my consent anytime by contacting dataprotection@universal-robots.com . My withdrawal will not affect the right to process my data up to the time of withdrawal. Personal data is processed in accordance with Universal Robots’ Privacy Policy.

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Ensure a successful automation operation with Universal Robot's Customer Success offering

The Universal Robots’ Customer Success Program aims to support the deployment and optimization of your Cobots. We work directly with you and your team to ensure that you achieve the maximum return on investment by avoiding common pitfalls in the deployment process and by measuring the success of your automation application.

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“The core and advanced in-person trainings were integral to our deployment... we appreciate knowing you're so invested in our progress.”
Ignacio Paz Design Engineer at Rosedale Products Inc

Complimentary Sessions Available to All Customers

Customized Project Planning Session Develop a plan for your specific project using industry best practices to avoid common automation pitfalls and improve work cell productivity.
Technical Q&A with a UR Engineer Consult the experts. Talk to a UR Engineer with your own agenda; we can help optimize, troubleshoot, and enhance your operation.
Step-by-step Deployment Guides Equip your team with application specific deployment guides and continued education available for cobot novices and pros.
Remote Application Review Identify opportunities to maximize your cobot performance. Universal Robots engineers can evaluate your cobot's application, environment, programming, and dynamics and find ways to ensure your cobot is running safely, and effectively.
 
“We want to include this program into our sales material so customers see the extra support.”
Jason Horn Ralph W. Early Company

The Customer Success Team always ensures you receive timely support via the myUR Portal, continued education and trainings for cobot novices and pros, and more.

Chat with a Customer Success Manager Today

GET IN TOUCH

I’m looking forward to learning how to solve my business challenges with the help of UR! By checking the boxes below, I accept that Universal Robots deliver content and process my personal data for these purposes (check):

*This box is mandatory if you request content from Universal Robots, as we sell through a distributor network.

As Universal Robots is a global company, I understand that my data may be processed in countries where the legal regime for protection of personal data might not be as sufficient as within the EU.

I can withdraw my consent anytime by contacting dataprotection@universal-robots.com . My withdrawal will not affect the right to process my data up to the time of withdrawal. Personal data is processed in accordance with Universal Robots’ Privacy Policy.

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