The Universal Robots’ Customer Success Program aims to support the deployment and optimization of your Cobots. We work directly with you and your team to ensure that you achieve the maximum return on investment by avoiding common pitfalls in the deployment process and by measuring the success of your automation application. The Customer Success Program is currently available in North America, Germany, France, Italy and Spain.
Ignacio Paz, Design Engineer at Rosedale Products IncThe core and advanced in-person trainings were integral to our deployment... we appreciate knowing you're so invested in our progress.
Develop a plan for your project using best practices to avoid common automation pitfalls and improve work cell productivity.
Consult the experts who can help optimize, troubleshoot, and enhance your operation.
Equip your team with application-specific, step-by-step deployment guides and continued education.
UR Engineers can evaluate your cobot's application, environment, programming, and dynamics and find ways to ensure its running safely, and effectively.
Jason Horn, Ralph W. at Early CompanyWe want to include this program into our sales material so customers see the extra support.
We've prepared a list of frequently asked questions about the Customer Success Program and other UR products on our FAQs page.
The Customer Success Team always ensures you receive timely support via the myUR Portal, continued education and trainings for cobot novices and pros, and more.