Ensure a successful automation operation with Universal Robot's customer success offering

The Universal Robots’ Customer Success Program aims to support the deployment and optimization of your Cobots. We work directly with you and your team to ensure that you achieve the maximum return on investment by avoiding common pitfalls in the deployment process and by measuring the success of your automation application. The Customer Success Program is currently available in North America, Germany, France, Italy and Spain.

The core and advanced in-person trainings were integral to our deployment... we appreciate knowing you're so invested in our progress.

Ignacio Paz, Design Engineer at Rosedale Products Inc

Complimentary sessions available to all customers

Customized project planning session

Customized project planning session

Develop a plan for your project using best practices to avoid common automation pitfalls and improve work cell productivity.

Technical Q&A with a UR engineer

Technical Q&A with a UR engineer

Consult the experts who can help optimize, troubleshoot, and enhance your operation.

Deployment guides

Deployment guides

Equip your team with application-specific, step-by-step deployment guides and continued education.

Remote application review

Remote application review

UR Engineers can evaluate your cobot's application, environment, programming, and dynamics and find ways to ensure its running safely, and effectively.

We want to include this program into our sales material so customers see the extra support.

Jason Horn, Ralph W. at Early Company

Get in touch

The Customer Success Team always ensures you receive timely support via the myUR Portal, continued education and trainings for cobot novices and pros, and more.

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