The newly renovated location will handle all repair requests as well as house a complete inventory of spare parts for Universal Robots collaborative robot arms, servicing the entire China mainland region.
Universal Robots General Manager in China, Adam Sobieski, emphasizes how the new repair center underscores the sense of urgency that UR experiences in the market.
“In China, which is developing very fast, not only the system integrators but also the end users prefer just-in-time services and solutions,” he says. “A UR cobot should always be operational and not be standing still waiting for repair or spare parts. We should always be able to supply our customers with a swift and efficient service so they know they can reply on our cobots.”
With the 200 sqm new center in Shanghai and the powerful support by a local technical and application team, Universal Robots China is able to deliver a timely after-sales service locally.
“Universal Robots will help a lot of customers in China discover how cobots can help them to adopt cutting edge manufacturing technology and to become more competitive in 2018,” continues Sobieski, adding that customers don’t need to be worried about delivery and technical support from now on.
The Shanghai repair center is the second of its kind outside Denmark after the launch of a similar repair center in Ann Arbor, Michigan, USA at the end of 2017. An even stronger local presence makes Universal Robots more competitive and user friendly for local customers and partners.
We believe that collaborative robotic technology can be used to benefit all aspects of task-based businesses – no matter what their size.
We believe that the latest collaborative robot technology should be available to all businesses. The nominal investment cost is quickly recovered as our robotic arms have an average payback period of just six months.