Troubleshooting

If you encounter this error, the robot cannot detect the full installation via the cable or the extender boxes.

This error is likely triggered by an error on the power or the communication cable between the two extender boxes.

Check the cable for damages or loose connectors.

The error is triggered when there is no communication to the nodes in the arm.

The error is triggered, if the robot cable is not attached.

Check the different places, where there is a cable connection. Verify that all connectors are correctly attached and locked.

Conduct a complete rebooting sequence.

If the reboot did not resolve the issue, please contact your local Universal Robots service provider for assistance.

There are four different errors related to temperature monitoring.

Check that the range extender boxes are not too cold or too warm.

Move the extender boxes, so that they are within ambient temperature limits.

Cable is not recognized.

Check your connections between the extender boxes.

If the error persists, please contact your local Universal Robots service provider for assistance.