Using Support File

Description For easy backup, Universal Robots provides a feature available from software version equal to or above 5.8 (PolyScope 5) and 10.12 (PolyScope X), called Support File, an automatically copied file of the robot data from control box to the USB stick.

 

 

PolyScope 5

 

  1. Go to Log tab, insert a USB stick, and click on Support File.

This backup requires around 1Gb memory, please use a USB stick of 2Gb or more capacity.
Always perform program and installation files backup before updating the software.

 

PolyScope X

 

  1. On the Main Navigation, tap Application > System Info > System.

  2. Insert a USB drive and tap Export Support Files. The controller creates a zip-compressed file that contains:

    • all previous flight reports

    • entire robot log

    • individual log files for all software components

    • operating system log files, memory consumption, and available disk space

    • configuration files

    • calibration file

    • robot arm statistics

    • software metrics

This backup requires about 1 GB of free space. Use a USB drive with at least 2 GB of capacity.
Always back up program and installation files before updating the software.