Packing and Shipping of Robot/Spare Parts

Description

Before shipping any robots or spare parts back to Universal Robots, note the following:

Remove external tools and electrical connections before shipment.
Universal Robots may reject the shipment if third-party products cannot be unmounted safely or if they prevent required post-repair tests.
Universal Robots assumes no responsibility for returning third-party goods.
Pack the robot, Control Box, and Teach Pendant securely.
Universal Robots returns its products in original Universal Robots packaging.
Repairs include updating the robot software and firmware. New parts ship with the latest hardware and software versions. Updating PolyScope may be necessary after installing new parts.
If the robot or parts have been in contact with, or used where dangerous chemicals or materials are present, clean them before shipment. If cleaning is not possible, include a Material Safety Data Sheet (MSDS) in English with cleaning instructions. Cleaning labor is billed at the standard rate.
If Universal Robots finds the robot or parts unsafe to service, UR may have them cleaned or decline the case and return the parts at the customer's expense.
 

Packing Down the Robot and Control Box for Shipment

  1. Download the put_in_box program at: www.universal-robots.com/support 
  2. Upload the put_in_box program. See Section 5.2 Using Magic Files on how to do this.
  3. Load the program and follow the instructions when running the program.
  4. Power down, disconnect main power, and disconnect the Robot Arm from controller.
  5. Pack the Robot Arm and Control Box in designated boxes. Ensure the Robot Arm is orientated correctly in the box.

If the robot is attached to 3rd third-party application/ installation during transport, please refer to the following:

  • Transporting the robot without its original packaging will void all warranties provided by Universal Robots A/S.

  • If the robot is transported as part of a prefabricated solution, securely mounted, and in full compliance with the recommendations outlined below, it is not considered a breach of warranty.