Packing and Shipping of Robot/Spare Parts

 

Before shipping any robots or spare parts back to Universal Robots, please note the following

Remove external tools and external electrical connections before shipment.
Universal Robots may reject the shipment if third party products cannot be unmounted safely, or if they prohibit the execution of required post repair tests.
Universal Robots assumes no responsibility for the return shipment of third party goods.
Ensure the robot, Control Box, and Teach Pendant are packed responsibly.
Universal Robots will return Universal Robots products in original Universal Robots packaging.
The robot software/firmware is updated when repaired. New parts are also updated to their newest versions (hardware/software). Therefore, updating PolyScope may be necessary when new parts are mounted.
If the robot/part(s) has been in contact with, or worked in environments, where dangerous chemicals or materials are present, it must be cleaned before shipment. If this is not possible, the shipment must be accompanied by an MSDA (Material Safety Data Sheet) in English and include instructions for cleaning. The amount of labor hours needed for cleaning will be billed at the standard rate.
If Universal Robots finds the robot/part unsafe to service, UR reserves the right to get the robot/part(s) cleaned or decline the case and send the part(s) back at customers expense.
 

Packing Down the Robot and Control Box for Shipment

  1. Download the put_in_box program at: www.universal-robots.com/support 
  2. Upload the put_in_box program. See Section 5.2 Using Magic Files on how to do this.
  3. Load the program and follow the instructions when running the program.
  4. Power down, disconnect main power, and disconnect the Robot Arm from controller.
  5. Pack the Robot Arm and Control Box in designated boxes. Ensure the Robot Arm is orientated correctly in the box.

Transporting the robot without its original packaging voids all warranties from Universal Robots A/S.

If the robot is transported attached to a 3rd-party application / installation, see the recommendations for transporting the robot without the original transport packaging.