Packing and Shipping of Robot/Spare Parts

Before shipping any robots or spare parts back to Universal Robots, verify the following:

  • All external tools and external electrical connections are removed.

  • The robot arm, Control Box, and Teach Pendant are packed responsibly.

Universal Robots can reject the shipment if third party products cannot be unmounted safely, or if they prohibit the execution of required post repair tests. Universal Robots assumes no responsibility for the return shipment of third party goods. Universal Robots returns Universal Robots products in original Universal Robots packaging.

The robot software/firmware is updated when repaired. New parts are also updated to their newest versions (hardware/software).

  • Updating PolyScope may be necessary when new parts are mounted.

Failure to clean robot/part(s) that have been contact with, or worked in environments, where dangerous chemicals or materials are present, can increase the risk of serious injury.

  • Clean the exposed robot/part(s) before shipment.

  • If cleaning is not possible, the shipment must be accompanied by an MSDA (Material Safety Data Sheet) in English and include instructions for cleaning. The amount of labor hours needed for cleaning will be billed at the standard rate.

If Universal Robots finds the robot/part unsafe to service, UR reserves the right to get the robot/part(s) cleaned or decline the case and send the part(s) back at customers expense.

To packing down the robot and Control Box:

  1. Download the put_in_box program at: www.universal-robots.com/support 
  2. Upload the put_in_box program. See Section 5.2 Using Magic Files on how to do this.
  3. Load the program and follow the instructions when running the program.
  4. Power down, disconnect main power, and disconnect the Robot Arm from controller.
  5. Pack the Robot Arm and Control Box in designated boxes. Ensure the Robot Arm is orientated correctly in the box.

Transporting the robot without its original packaging voids all warranties from Universal Robots A/S.

If the robot is transported attached to a 3rd-party application / installation, see the recommendations for transporting the robot without the original transport packaging.

 

If the robot arm cannot be moved, due to faults preventing the robot arm from releasing brakes. It may be necessary to disassemble the arm into two parts between the elbow joint and upper arm tube, and strap it securely to a pallet with two straps on the each tube before shipping. This will not void the warranty.