Checking for failing networks

Verify the elements listed in the table to diagnose failures in your network.

Element Must pass Fundamental check Advanced check
Internet access no

  • Internet access is available through the Ethernet cable connected to the robot without USBto-Ehternet adapter.

Bash command: ping 8.8.8.8
USB-to-Ethernet adapter detected yes

  • USB-to-Ethernet adapter is correctly mounted

Bash command: ifconfig usb_remote0
USB-to-Ethernet adapter internet access yes

  • Internet access is available through the USB-to-Ethernet

 Bash command: ifconfig usb_remote0
TCP/IP communication no

  • Network is open for traffic on port 443.

  • The network firewall on your local network does not block the traffic.

  • The network is connected.

Bash command: telnet 8.8.8.8 443

DNS lookup

 no

  • The DNS address is set correct in the network settings tab.

  • The network firewall on your local network does not block the traffic.

  • The network is connected.

If any of these checks are not passed, you can:

  • Set the network settings tab for the USB to Ethernet adapter to be DHCP and test again.

  • Change the DHCP to Static Address with Preferred DNS server: 8.8.8.8 and Alternative DNS server: 8.8.4.4 and test again.

Bash command: ping www.google.com
Socket connection port 443 yes

  • Your network is open for traffic on port 443

 Bash command: telnet www.google.com 443
myUR DNS lookup yes

  • Your network configuration can access myUR

  • Your network is connected the internet.

Bash command: host my-ur-fleet-prod-api.azurewebsites.net

myUR port 443 connection

yes

  • Your network configuration can access myUR

  • Your network is open for traffic on port 443.

  • Your network is connected to the internet.

Bash command: telnet my-ur-fleet-prod-api.azurewebsites.net 443

Azure DNS lookup

yes

  • The hosts are not block the hosts: ur-connected-cobots-hub-paid.azure-devices.net

Bash command: host ur-fleet-prod-hub.azure-devices.net

Azure port 443 connection

yes

  • Your network is open for traffic on port 443.

  • Hosts are not blocked: ur-connected-cobots-hub-paid.azure-devices.net

Bash command: telnet ur-fleet-prod-hub.azure-devices.net 443
Compatibility with installed URCaps

yes

  • Installed, or previously installed URCaps are compatible with myUR Monitoring URCap