Remote support log file generation

You can improve troubleshooting by remotely generating and downloading support log files from a connected robot.

Criteria for success

• Your support log file is generated and downloaded on your PC.

Before you generate the support log file

• Verify the compatibility of the PolyScope and URCap:

  • The PolyScope minimum for e-Series is version 5.8
  • The PolyScope minimum for CB3 is version 3.13
  • The URCap minimum version is 1.7

• The selected robot must be connected via the myUR Monitoring URCap, for the Robot log file option to be available.

To generate a new support log file

1. Log into myur.universal-robots.com.

2. Click Robots.

3. In the list, locate the robot that requires a support log file.

4. In the desired robot card, click Robot log file.

5. When the Robot log file message box appears, select New log file in the dropdown.

6. Click Generate log file to start the file generation process.

7. Once the log file generation is complete, click Download.

The new support log file is stored in your download folder.

To download a previously generated support log file

1. Make sure your PC is still logged into myUR.

2. Click Robots.

3. In the list, locate the robot card for the robot that requires a support log file download.

4. In the desired robot card, select Robot log file.

5. When the Robot log file message box appears, select an existing log file in the dropdown.

6. Click Download.