C348 External Axes Bus

You may find the following links helpful in addressing this issue:

If you unable to resolve the issue, log in to http://myUR.universal-robots.com and create a new case.

C348A1 Receive error

Failed to receive data on External Axes Bus

Axis Group feature will be disabled until you conduct a complete rebooting sequence. If problem persists, contact your local Universal Robots service provider for assistance.

C348A2 Send error

Failed to send data on External Axes Bus

Axis Group feature will be disabled until you conduct a complete rebooting sequence. If problem persists, contact your local Universal Robots service provider for assistance.

C348A3 Target joints calculation failed

Failed to calculate target joints for External Axes Bus

Try the following actions to see which resolves the issue: (A) Restart UR program, (B) Check each external axis in program for invalid parameters, (C) Conduct a complete rebooting sequence, (D) Update software, (E) Contact your local Universal Robots service provider for assistance

C348A4 An enabled external axis at index {unsigned} is no longer receiving drive status updates

The EtherCAT Master is no longer sending the Controller status updates for the servo drive of an enabled external axis

Try the following actions to see which resolves the issue: (A) Ensure the MotionPlus Service is running, (B) Ensure the EtherCAT Master has been configured for the axis's drive, (C) Ensure the EtherCAT Master is running, (D) Contact your local Universal Robots service provider for assistance