C262 Communication

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If you unable to resolve the issue, log in to http://myUR.universal-robots.com and create a new case.

C262A0 Critical error

A critical error occurred in the communication framework

Try the following actions to see which resolves the issue: (A) Conduct a complete rebooting sequence, (B) Check for ESD noise, (C) Update software, (D) Contact your local Universal Robots service provider for assistance

C262A17 Failed to communicate with {deviceName} Joint

Joint failed to start communicating as expected.

Try the following actions to see which resolves the issue: (A) Make sure the cable between Control Box and Robot Arm is correctly connected and it has no damage, (B) Check for loose connections, (C) Conduct a complete rebooting sequence, (D) Update software, (E) Contact your local Universal Robots service provider for assistance

C262A18 Failed to communicate with TOOL

Tool failed to start communicating as expected.

Try the following actions to see which resolves the issue: (A) Conduct a complete rebooting sequence, (B) Update software, (C) Contact your local Universal Robots service provider for assistance

C262A25 Unexpected message version received: {unsigned}

The received message version is not supported.

Try the following actions to see which resolves the issue: (A) Update software, (B) Contact your local Universal Robots service provider for assistance.

C262A27 Failed to communicate with the Base Filter Board

The Base Filter Board failed to start communicating as expected.

Try the following actions to see which resolves the issue: (A) Conduct a complete rebooting sequence, (B) Update software, (C) Contact your local Universal Robots service provider for assistance

C262A28 Failed to properly instantiate a multi-subscriber message or special command

The value use to store the element must be placed at the persistance RAM, i.e. not on the stack

Try the following actions to see which resolves the issue: (A) Conduct a complete rebooting sequence, (B) Update software, (C) Contact your local Universal Robots service provider for assistance

C262A29 Failed to communicate with the Cable Extender with ID: {hex}

The Cable Extender Board failed to start communicating as expected.

Try the following actions to see which resolves the issue: (A) Conduct a complete rebooting sequence, (B) Update software, (C) Contact your local Universal Robots service provider for assistance